After-sales service
Client
FNAC
Services
- Web & Mobile
- Digital Transformation
Technology
- Umbraco
Year
2015
how FNAC has boosted customer satisfaction by simplifying the tracking of purchases and repairs through an intuitive digital platform.
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the brand
FNAC's two decades of experience and activity have proven that satisfied customers like to come back. And in the whole shopping experience, one of the areas that should not be neglected is after-sales service.
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the challenge
FNAC recognised the importance of after-sales in the consumer experience and sought to simplify the process of querying purchases and repairs. The challenge was to create a platform that would centralise this information in an intuitive way.
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the story
In response to this need, we developed FNAC Serviço Pós-Venda, a platform that offers consumers a simple and effective way to check their purchases and the repair status of their equipment.
By logging in with their FNAC account, users can access an intuitive dashboard that includes two main areas: purchase history and repair area.
The platform also offers suggestions for items based on customers' most recent purchases, encouraging additional purchases.
Centralised and practical, the FNAC Serviço Pós-Venda responds to the new needs of the consumer, allowing them to obtain all the information they need in one place and without having to switch between platforms, accounts or means of contact.
A digital commitment to after-sales service that builds consumer loyalty to brands through support and convenience in the purchasing process, from the beginning to the end of the cycle.
